Jordan Bailey

Cloud Resume Challenge

GitHub Frontend:GitHub Repo

Original Project Link: Resume Challenge by Forrest Brazeal

November 2022

Building a website from the ground up with a view counter database, APIGW, custom domain, HTTPs Security, Serverless Functions triggered through APIGW written in Python, all packaged into Terraform and utilizing Github Actions for CICD.

Gigpro

Site Reliability Engineer

August 2023 - Present

• - Transformed the startup's initial state of minimal monitoring and alerting into a sophisticated SRE framework leveraging Sentry and New Relic.
• - Pinpointed critical user experience transactions within the funnel, establishing comprehensive monitoring and insights into their performance.
• - Managed the product support queue, efficiently categorizing development issues into backlog items when required.
• - Collaborated with development teams, contributing to full stack development tasks as needed, utilizing a technology stack comprising Django and React Native.
• - Executed bug resolutions and performance enhancements to maintain optimal application health.
• - Migrate and modernize analytic tracking events from a dated service to an integrated solution within our backend Django platform.

Big Fish Games

Site Reliability Engineer

January 2022 - August 2023

• - Spearheaded migration and rewrite of Nagios checks to New Relic, leveraging Bash, Python, and Node.js, facilitating our data center transition.
• - Orchestrated the development and deployment of Python Webapps for automation via Github Actions, Cloud Build, and Cloud Run on GCP.
• - Actively mitigated technical debt, and maintained comprehensive, updated documentation.
• - Developed both technical and non-technical dashboards for game teams, promoting enhanced observability and fostering stronger inter-team relationships.
• - Conducted weekly demonstrations of work as part of our sprint, emphasizing knowledge sharing for junior technicians.

Pioneer Valley Books

Systems Administrator

May 2021 - January 2022

• - Solo IT technician role with 2 locations to support, including a warehouse with warehouse software/ERP.
• - Responsible for any hardware, software, networking, security or data backup issues.
• - Made security recommendations regarding confidentiality and infrastructure hardening.
• - Deployed and implemented Mosyle MDM and set up security compliance rules.
• - Install and configure any networking equipment.
• - When allotted spare time, studied certifications and Python courses. Built scripts in visual basic for automation of warehouse tasks as well as using screen macros to automate onboarding.

BaytechIT

Project Lead

July 2020 - May 2021

• - Led hardware refresh project with four hardware technicians in 73 locations and 500+ devices.
• - Built documentation and trained technicians.
• - Build out information collection forms via Excel and Smartsheet.
• - Communicate with client executives on a consistent basis.

BaytechIT

Field Services Technician

November 2018 - July 2020

• - Desktop support tickets through Field Services queue in ServiceNow ticketing system.
• - Communicated with hospital staff to understand the scope/requirements to determine whether the solution could be provided remotely.
• - Troubleshoot level 2 remote tickets, hardware including mobile carts as well as network and software issues.
• - Responsible for supporting 25 locations and 2000+ employee’s hardware/software systems.
• - Support and travel to health-based client, and large hospitals.
• - Work directly with desktop and software engineers to troubleshoot in remote environments.

Paragus IT

Client Support Engineer

April 2017 - August 2018

Karl Storz

Helpdesk Technician

September 2016 - March 2017