Jordan Bailey

Cloud Resume Challenge

Original Project Link: Resume Challenge by Forrest Brazeal

November 2022

Designed a serverless web app with Terraform, GCP Cloud Functions, API Gateway, and a Firebase database, tracking visitor counts in real-time. Implemented CI/CD pipelines (GitHub Actions) for automated deployments and infrastructure updates. Enforced HTTPS security and custom domain configurations, ensuring high availability and scalability.

Gigpro

Site Reliability Engineer

August 2023 - Present

• - Built and scaled the company's observability strategy from the ground up, implementing New Relic, Sentry, and structured logging to provide full-stack monitoring and proactive alerting.
• - Designed automated incident response workflows with Terraform and Python, reducing MTTR and improving system reliability.
• - Developed service-level objectives (SLOs) and SLIs to measure and enhance user experience for critical application transactions.
• - Led a full migration of analytics tracking, transitioning from a legacy system to an event-driven architecture integrated into the Django backend and React Native frontend.
• - Optimized application performance by implementing caching strategies (Redis, CDN), database query optimizations (PostgreSQL), and autoscaling configurations (Kubernetes & Terraform).
• - Automated infrastructure management with Terraform, Docker, and CI/CD pipelines (GitHub Actions, ArgoCD), ensuring seamless deployments and rollback strategies.
• - Partnered with developers to implement feature flagging and A/B testing strategies, enabling controlled feature rollouts and minimizing downtime risks.
• - Championed security best practices, enforcing IAM policies, secret management (Vault, AWS Secrets Manager), and zero-trust authentication via Okta.

Big Fish Games

Site Reliability Engineer

January 2022 - August 2023

• - Led the migration of critical monitoring systems from Nagios to New Relic, leveraging Python, Bash, and Node.js to modernize observability and integrate with GCP-native services.
• - Automated deployment and management of internal tools using Terraform, Cloud Run, and Kubernetes, enabling zero-downtime infrastructure updates.
• - Designed and implemented self-healing infrastructure, reducing downtime by integrating automated failover scripts and anomaly detection via New Relic.
• - Developed Python-based automation tools for infrastructure health checks, log analysis, and automated scaling, enhancing overall site reliability.
• - Created real-time dashboards in Grafana and New Relic, providing operational insights and improving cross-team collaboration.
• - Reduced on-call burden by implementing auto-remediation playbooks, utilizing Google Cloud Functions, and improving alert correlation strategies.
• - Optimized deployment strategies with GitHub Actions, CloudBuild, and Helm, reducing release cycle times and improving CI/CD processes.
• - Conducted post-mortem analyses and introduced runbooks, improving team incident response and reducing repeat outages.

Pioneer Valley Books

Systems Administrator

May 2021 - January 2022

• - Solo IT technician role with 2 locations to support, including a warehouse with warehouse software/ERP.
• - Managed Linux and Windows server environments, optimizing performance and ensuring system reliability.
• - Developed automation scripts in Bash/Python for backup management, log rotation, and server monitoring.
• - Configured Okta SSO and MFA, streamlining authentication and improving security compliance.

BaytechIT

Project Lead

July 2020 - May 2021

• - Led IT infrastructure projects, overseeing networking, virtualization (VMware), and cloud migrations.
• - Standardized configuration management using Ansible, reducing manual server provisioning efforts.

BaytechIT

Field Services Technician

November 2018 - July 2020

• - Provided Tier 2 & 3 support, resolving complex networking, security, and system issues for enterprise clients.

Paragus IT

Client Support Engineer

April 2017 - August 2018

Karl Storz

Helpdesk Technician

September 2016 - March 2017